TERMS OF USE

Thank you for visiting Hygge Home. We have prepared the information below to ensure that you have a great experience on our website and that you will want to visit us again.

Nova Solo Furniture Inc., doing business as Hygge Home, provides this website as a service to its customers. For the purposes of this website, Nova Solo Furniture Inc., will hereafter be referred to as Hygge Home.

Please review the following basic rules that govern your use of this website. Your use of this website constitutes your agreement to follow and be bound by these terms, even if you bypass this agreement. If you do not agree to these terms, please do not use this website. Hygge Home reserves the right to revise this agreement at any time. Please revisit this page periodically to review any updates to the terms of your use. If have any questions concerning any of our policies, please email info@hyggehome.com.

LEGAL INFORMATION

This website is expressly owned and operated by Hygge Home, Vancouver, Canada. Unless otherwise noted, all design and content featured on this website, including but not limited to navigational buttons and images, artwork, graphics, photography, text, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Hygge Home.

This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of this website and the website as a whole are intended solely for your personal, non-commercial use. Any use of this website and its content for purposes other than personal and non-commercial use are prohibited without the prior written permission of Hygge Home.

Do not reproduce, publish, display, modify, sell, or distribute any of the materials from this website. You may download, electronically copy and print any of the page contents displayed on the website, for your personal, non-commercial use only. Should you choose to download, copy, or forward any website materials, no right, title, or interest in those materials will be transferred to you.

INACCURACIES

We endeavour to present the most recent, accurate, and reliable information on this website at all times. Any incomplete or inaccurate information presented is not intentional, and will be corrected as soon as possible. We apologize if inaccurate information is reflected in merchandise price, item availability, or in any way affects your individual order.

We reserve the right to amend errors and to update product information at any time without prior notice. In the event a Nova Solo product is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Hygge Home has the right to refuse or cancel any orders placed for product(s) listed at the incorrect price.

Hygge Home has the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card has been charged. If your order has been cancelled and you credit card has already been charged, Hygge Home will issue a credit to your original method of payment in the amount of the incorrect price.

PRIVACY POLICY 

This Privacy Policy is designed to help you understand how Hygge Home and its website (US.HyggeHome.com) collects and processes the Personal Information that we gather when you use this website.For the purpose of the General Data Protection Regulations 2018 (GDPR), the Data Controller is Hygge Home, registered in Vancouver, British Columbia, Canada with company number 80704 3906. We can be contacted by email at info@hyggehome.com or by phone at 1-833-668-2765.

WHAT PERSONAL INFORMATION DOES OUR WEBSITE GATHER?

We collect personal information when you visit our site. Information is either provided by you, a third party, or automatically when you visit our website.

Information you provide: we collect information that you provide to us in order to communicate with us (e.g. website Chat or form submission) and or complete a transaction (e.g. place an order, or create an account). This may include, your name, email, phone number, billing and shipping addresses, and payment method.

Third Party: we might receive information about you from third party sources. This may include information such as updated delivery and address information from third party delivery companies. This also includes information about you if you use any of the other websites we operate or services we provide.

Automatically Collected Information: we collect certain automatic information when you visit our site(s), such as the date, time, length and frequency of your visits. We also collect information that your device provides to us in connection with your use of our site(s), such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.

WHAT ABOUT COOKIES? We use cookies on our site to improve your online shopping experience. By continuing to use our site, you consent to the use of cookies. To learn more about our cookies policy, and how to manage you computer’s cookie settings, please visit: us.hyggehome.com/cookie-policy/.

CONSENT

How does Hygge Home get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are accepting the practices described in our privacy policy. If we ask for your personal information for a secondary reason (e.g. marketing), we will provide you with the opportunity to explicitly accept.

How do I withdraw my consent from Hygge Home?

At any time, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by emailing info@hyggehome.com. Hygge Home may, however, continue to use your personal information to contact you to service your account or if required to do so by law or tax and accounting purposes.

In some regions, you may have certain rights in relation to your personal information, including the right to access, correct, update or request deletion of our personal information. Hygge Home takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You also can manage your profile and settings within your account on our site. However, if you are not a user of our Platform and you want to contact us directly about accessing, correcting, updating, or deleting your personal information, or altering your data or marketing preferences, you can do so at any time by emailing us at info@hyggehome.com. We will consider your request in accordance with applicable laws.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.

SHARING YOUR INFORMATION

We do not rent or sell your personal information to third parties to use for their own marketing purposes. We share your information in the following ways:

THIRD-PARTY SERVICES

In general, the third-party providers used by us will have access to your personal information as is reasonably necessary to perform their tasks. They may only use your personal information on our behalf. This may include but is not limited to processing payments, fulfilling & delivering your orders from our site.

Third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.

If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms of use. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our site may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our site, they are operated or hosted by third parties and are subject to their own privacy policies instead of this Privacy Policy. Our site also contains links to third-party sites that are not controlled or operated by us. Please be aware that we are not responsible for the privacy practices of such other sites.

TRUSTPILOT – Hygge Home and its websites (Hyggehome.com, ca.hyggehome.com, dk.hyggehome.com, no.hyggehome.com, uk.hyggehome.com, au.hyggehome.com, sg.hyggehome.com and id.hyggehome.com) use Trustpilot as a data processor to assist with collecting feedback from customers who have had a buying or service experience with our company. If personal data is share with Trustpilot it is strictly for the purpose of sending our review invitations and collection feedback from customers. For more information on Trustpilot's privacy policy for end users, please visit: legal.trustpilot.com/end-user-privacy-terms.

CAMPAIGN MONITOR – we use a third party supplier Campaign monitor to send regular updates to our database to update you on all our new products, competitions, product information and marketing updates. We gather statistics and results from our emails to help improve and monitor our e-newsletter feedback. You can control your marketing communication via email by simply selecting the ‘unsubscribe’ link in an email. Please see their privacy policy here: www.campaignmonitor.com/policies/#privacy-policy

WORDPRESS (Automattic Inc) – we use a third party service, WordPress.com, to publish our blogs and host all Hygge Home’s websites. We collect user information from the website to monitor and improve user activity of the websites. Please see their privacy policy here automattic.com/privacy/

SOCIAL MEDIA – we use third party advertising via social media channels Facebook, Twitter, Pinterest and Instagram. All data collected through these channels will follow that specific channels privacy policy found here:

Facebook www.facebook.com/full_data_use_policy

Twitter twitter.com/en/privacy

Instagram help.instagram.com/155833707900388

Pinterest policy.pinterest.com/en-gb/privacy-policy

ANALYTICS – we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage.

DISCLOSURE

We may disclose your personal information if we are required to do so by law, tax and accounting purposes, or if you violate our terms of use.

PAYMENT INFORMATION

We use Stripe as the payment processor on this website. Stripe collects the following information when they receive your payment transaction information: your name, email, credit or debit card number, purchase amount, date of purchase, payment method. The payment method information they collect depends on the payment method that is used to complete your transaction.

When Stripe conducts fraud monitoring, prevention and detection activities, they may also receive Personal Data about you as necessary to confirm your identify and prevent fraud. This may include your name, address, phone number and country.

All payment submissions in our checkout are made via a secure HTTPS connection. With Stripe, your payment information is sent directly to Stripe Payments for processing. Hygge Home does not see or store your credit card number.

For more information on Stripe’s Privacy Policies, please visit: stripe.com/ca/privacy.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT

Hygge Home does not knowingly sell products purchased by children. All purchases must be made by an adult (18+); purchases made by individuals less than 18 years of age, are assumed to be completed with the involvement of a parent or guardian.

CHANGES TO THIS PRIVACY POLICY

Please review our privacy policy frequently. We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how it is used, and under what circumstances, (if any), it is disclosed. We will revise the “Last Updated” date at the bottom of this web page.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide you with our services.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we may have stored, register a complaint, or want more information about this website, please email us at info@hyggehome.com.

FULFILLMENT INFORMATION & POLICY 

Hygge Home operates on a build to stock concept. If we have stock on hand for your requested product(s), your order will be processed and fulfilled within four (4) to seven (7) business days. This does not include shipping time. If your order cannot be fulfilled in four (4) to seven (7) business days, we will contact you to provide an update on the ship out date.

DELIVERY INFORMATION & POLICY 

Hygge Home is pleased to offer the following delivery options within the contiguous United States. We do not deliver outside of the contiguous United States.

Delivery Type Price Notes
Front Door Delivery: Small Parcel FREE No minimum order amount required.
Front Door Delivery: Large Parcel FREE No minimum order amount required.
Flat Rate Premium Delivery: Large Parcel $99 Minimum order amount of $399

*The prices listed in the above table do not include tax. Applicable taxes will be calculated at check out based on your shipping destination.

*Order amount is based on product value only before shipping and taxes.

FRONT DOOR STANDARD DELIVERY

  • Front Door items ship from the warehouse(s) by common carrier and by LTL freight and arrive to your home between seven (7) to fourteen (14) business days in Metropolitan areas. It may take between Two (2) to Three (3) weeks in other areas.
  • Front Door delivery includes delivery to your doorstep only, it does not include carry in or assembly services.
  • By agreeing to these terms and services, you agree that you will be available from eight (8) am to six (6) pm on your scheduled day of delivery.

FLAT RATE PREMIUM DELIVERY

  • Our Flat Rate Premium Delivery can take between seven (7) to fourteen (14) business days to arrive at your home in Metropolitan areas. It may take between Two (2) to Three (3) weeks in other areas.
  • Our Flat Rate Premium Delivery option applies to order amounts $399.00 and above. This includes delivery to your room of choice, assembly services and removal of packing materials
  • For Flat Rate Premium Delivery service, you will be contacted by phone or email from the designated freight carrier office to arrange an appointment timeframe (typically a four (4) hour window).
  • Items that do not qualify for Flat Rate Premium Delivery include: Bordeaux Teak Crate (Small and Medium), Halifax Floating Wall Shelf (Small, Medium, Long, Extra Long), Halifax Coat Rack (Two Hooks, Four Hooks, Six Hooks, Eight Hooks), Halifax Step Stool, Halifax Kitchen Stool, Halifax Bedside Table with Shelves, Halifax Bedside Table with Dividers, Halifax Bedside Storage Unit with Basket, and Halifax Bedside Drawer Unit.

GENERAL DELIVERY TERMS

  • The general delivery terms apply for both Front Door Delivery and Flat Rate Premium Delivery.
  • All shipping rates are subject to applicable taxes based on your shipping destination.
  • If your purchase cannot be delivered in the estimated time provided (7 to 14 working days), we will immediately contact you to provide you with an update on the delivery circumstances.
  • If your product is damaged in transit prior to arrival we will arrange to ship a replacement unit immediately and cancel the delivery of the original shipment. Fulfillment and shipping times for replacements would be in addition to your original order's fulfillment and shipping times.
  • If you need to change your delivery date after you have finalized your purchase, contact our Customer Service department by phone at (1-833-668-2765) or by email at info@hyggehome.com, at least 48 hours prior to your estimated delivery date, or you will be charged an additional delivery fee.
  • It is your responsibility to notify Hygge Home of any special delivery requirements. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery, will be charged the additional fees to reschedule your delivery.
  • It is your responsibility to ensure that all furniture items will fit any passage required to complete the delivery. This includes, but is not limited to, all doorways, stairwells, halls, and corners into the desired location. If the delivery company is unable to deliver your order to the desired location, due to an obstruction or limited space, you will be charged a 10% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
  • An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.
  • For Flat Rate Premium delivery we reserve the right to schedule a service technician to repair any imperfection noted at the time of delivery.
  • It is your responsibility to protecting your delivery location from damages. This includes, but is not limited to, floors and walls. Please lay rugs, blankets, or carpets down prior to delivery to reduce any risk of damage during delivery. Hygge Home will not be responsible for damage to any floors or walls.
  • The designated freight carrier is not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.
  • You will be sent an email with the designated carrier information and your tracking number, so that you may track your delivery room online.

INSPECTING YOUR DELIVERY

Once your order has been received, please immediately check for the following: (1) the right item has been delivered, (2) damages to the product and/or the packaging (if applicable).

If you find any damages to your product or packaging, please indicate this on the delivery slip prior to signing for the item. This will greatly assist in the claims process with our suppliers/delivery companies.

 

RETURN INFORMATION & POLICY

RETURN POLICY

We have a 14-day return policy, commencing on the first day following delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you wish to make a return, please email info@hyggehome.com. You will be charged a 10% restocking fee on all regular stock furniture returns.

If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Refunds by credit card will posted to your account within fourteen (14) business days. If you desire to reselect different furniture, please email info@hyggehome.com within seven (7) days of purchase. If you reselect, Hygge Home will charge a 5% restock fee and a redelivery fee.

Order changes and cancellation before delivery is scheduled 

If you need to make a change to an existing order, email us at info@hyggehome.com. We can accommodate changes to orders that have not yet been sent out for delivery.

If you change your mind, you can cancel the order at any time before your item is scheduled for delivery from our warehouse. To do so, please email us at info@hyggehome.com, we will cancel your order and issue a refund.

We will notify you when a courier is allocated to deliver your order. If you cancel your order after receipt of this notice, you will be responsible for the quoted delivery costs. These will be deducted from your refund. Please note that the majority of our items are in stock, therefore, the time gap between order and shipment is very limited.

If your order has been sent out for delivery, please refer to the next term.

Order cancellations after delivery & product returns

Cancellations made after your product(s) have been sent out for delivery will need to be made at the time of delivery, via a refusal on delivery or by making a return within the 14 day return policy. To cancel, refuse, or return an item, contact us by email at info@hyggehome.com. Please note, refusal and returns are subject to delivery costs, collections costs (if applicable) and repackaging fees (if applicable).

Once you have notified us that you wish to return a product(s), we will arrange for collection of the item(s) by our courier. The courier will advise you of a proposed collection date. You must make yourself available to return the item(s) to the courier within the fourteen (14) day return policy. If you are returning the item(s) yourself to our warehouse, delivery must take place within fourteen (14) days of receipt.  Please contact our customer service team for the return address.

If the refused or returned product(s) are not in their original packaging and condition, we reserve the right to assess a repackaging fee in order to restore the product(s) and packaging to their original condition (estimated $300.00 USD). Upon receiving the refused or returned product(s), we will refund you the cost of the product(s), minus delivery costs, collection costs (if applicable) and any repackaging fees (if applicable).

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your original method of payment within fourteen (14) days.

You will be notified by email if a refund is rejected.

Late or missing refunds? If you have not received your refund, please check your credit card and/or your bank account. There may be a delay in the processing or posting of the refund with the credit card company or your bank. If your refund it still missing, please email us at info@hyggehome.com.

PRODUCT ARRIVED FAULTY OF DAMAGED

We always do our best to ensure the quality of our products, throughout production and during transportation. If your product(s) do not arrive in perfect condition, please contact us at info@hyggehome.com within 24 hours of delivery. In your email, please include a description and photographs of the product faults

We will assess the condition of your product ASAP, and, upon validation, we will either: (1) arrange for collection to replace your product* (2) issue a partial refund, or (3) arrange to repair the damaged product. 

*Please note should you need to return the item, it would need to be securely packed in the original packaging.

ONE-YEAR MANUFACTURER GUARANTEE

Hygge Home offers a limited worldwide warranty that guarantees our products are free from defects in craftsmanship or construction for a period of one year from the original date of purchase, under normal use.

This warranty, expressed or implied, does not apply to product damage that arises from misuse, negligence, alteration, accidents, improper assembly, cleaned using wrong methods or products, or damage during transport. The warranty does not cover normal wear and tear.

Hygge Home reserves the right to examine the product and decide if it is covered under the warranty. If a product is covered by the warranty, Hygge Home will, at its choice, either repair the defective product or replace the product with the same or a comparable product.

CLAIM PROCEDURE UNDER WARRANTY

If a problem arises that you believe should be covered under the warranty, contact the authorized dealer that you purchased your furniture from. The original purchase receipt, a detailed description of the defect(s), and photographs of the defects(s), are required for the claim to be approved. If necessary, the authorized dealer will contact Hygge Home, to proceed with repair or replacement of your product. Claims will be evaluated in a timely manner. Hygge Home reserves the right to require that defective parts be returned upon request.

If the product issue can be corrected without replacement, Hygge Home will arrange repair through the authorized dealer at no additional cost for the repair. If the product requires replacement, Hygge Home will arrange replacement through the authorized dealer at no additional cost for the product. Hygge Home is not responsible for costs or scheduling associated with the transportation or delivery of your repaired or replacement product; you must make these arrangements directly with the authorized dealer.

Any item repaired under this warranty, will be covered under the original warranty period (one year from original date of purchase). Any items replaced, will be covered for one year from the replacement date.

DISCLAIMER

PRICE DISCLAIMER 

The prices displayed on Hygge Home web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Hygge Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

PRODUCT DISCLAIMER

Wood and Rattan are natural materials; no two pieces of furniture are exactly alike. Variations in color and texture should be expected and are not considered product defects.

Furniture items are to be used for their intended purpose only: to store and to display household items (e.g. sideboards, cabinets, hutches, wardrobes) or to support household activities such as seating1 (e.g.chairs), eating (e.g. tables) and sleeping (e.g. beds). Users must always exercise caution in operation. Children (and adults alike) should never be allowed to play, climb or hang on the furniture or its components (shelves, doors, drawers etc.).

To prevent serious injury from furniture tip-over, always place the product on a level surface and secure taller furniture pieces to the wall using restraints and wall anchor hardware (not provided). To further reduce the risk of injury, place heavier personal items in the lower compartments of the furniture.

Any wall fixtures (e.g. floating shelves2 & coat racks3), are recommended to be mounted to brick or concrete walls. Do not mount floating shelves or coat racks into dry wall. Mounting screws should be screwed into wall plugs.

1All seating (e.g. chairs) is designed to withhold a maximum dynamic weight of 113 kg/250 lbs.

2Floating Wall Shelves can withstand a maximum weight of: small 20 kg/44 lbs. (SKU: D163), medium 30 kg/66 lbs. (SKU: D164), long 40 kg/88 lbs. (SKU: D165), extra long 50 kg/110 lbs. (SKU: D166).

3Coat Racks (SKUs: D167, D160, D162, D161) can withstand a maximum weight of 5kg/11 lbs. per hook.

CARE & MAINTENANCE

The condition of furniture can change over time. To retain the original appearance and prolong the durability of the furniture, routine care and cleaning is recommended.

Wood and Rattan contain moisture. The expansion and contraction properties of wood are affected by the surrounding climate. Fluctuations in humidity may cause the glued connections to split and the paint to crack. In extreme cases this may cause the wood itself to crack. To prevent wood movement:

  • Maintain a stable level of air humidity in your home (50% relative humidity);
  • Avoid placing furniture near heating and air conditioning sources
  • The painted finish is sensitive to UV rays. To prevent changes to the color of the paint, avoid placing furniture in direct sunlight.

Dust your furniture frequently with a lamb’s wool duster and wipe down your furniture with a moist cloth periodically (chamois recommended). For a heavier clean we recommend using mild soap and warm water: a few drops of dish detergent should do the job! Do not use bleach, alcohol based products or any corrosive cleanser; these will damage the paint finish. Make sure to dry the surface thoroughly after cleaning.If your furniture contains glass components, please ensure to remove any dust or debris prior to cleaning, as these may scratch the glass.

To protect the paint finish against damage from hot/cold beverages and/or hot serving dishes, we recommend using cork or felt bottomed coasters and trivets. To protect the furniture from spills and scrapes, please use: place mats, tablecloths, or padded table covers.

CONSUMER ALERT

Smoking materials can cause furniture fires. Keep your furniture and family safe from fires caused by careless smoking and unattended open flames.

ENVIRONMENTAL RESPONSIBILITY

All timber and rattan products are V-Legal certified and licensed by TÜV Rheinland. V-Legal documents assure the legality of the goods from their point of harvest to their arrival at their final destination after export. Indonesia signed a voluntary partnership agreement (VPA) with the European Union (EU) to comply with the standards and guidelines set forth by the Forest Law Enforcement, Governance and Trade (FLEGT) Action Plan.

The medium density fiberboard (MDF) used as a secondary construction material in our Halifax, Bordeaux and Provence collections meet the California Air Resources Board (CARB) Regulations and has undergone the Airborne Toxic Control Measure (ATCM) testing to comply with P1 & P2 emission standards.

The wood paint used in all home-furnishing products is approved for consumer use and verified by SGS.

By purchasing furniture on Hyggehome.com, you contribute to the ethical trade of timber products and strengthen sustainable forest management practices.

Last Updated: May 25, 2018

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